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Study materials for hospitality ambassadors certification

First impressions mean…

...everything!

Treat every guest and fellow associate with…

...respect



Video lessons for hospitality ambassadors

Watch the video to find answers to these questions:

  • What is the best way to answer the question, “What is there to do here?”
  • What are the top three destinations in Columbus?
  • How much does tourism impact the local economy?

Watch the video to find answers to these questions:

  • How many jobs does tourism support in Columbus?
  • What is the ultimate goal of your interaction with visitors?
  • What is the purpose of paraphrasing what a visitor asks you?

It’s all about sincerity

To create lasting Impressions, practice true hospitality service skills
(Duration 5:25)

Quiz questions

  • What is The 10-5 Rule?
  • What are the 3 key practices for good customer greetings?
  • What makes for genuine interactions?

 Watch video >

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